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SHIPPING & RETURNS

Shipping Policy

Your product is usually shipped within 2-3 business days using the following carriers: USPS, FedEx, UPS, or DHL.

Please allow up to 5-15 business days for your package to arrive.

Track your order here: (have your tracking number ready)

https://www.17track.net/en

Return & Exchange Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  
Any item that is returned more than 14 days after delivery

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at goodehouseproductions.com.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at goodehouseproductions.com and we will send you an email where to send your item to in the United States.

Shipping 

All shipping costs are non-refundable. If you receive a refund, the all shipping costs will be deducted from your refund.  You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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